Right to Repair

Right to Repair Regulations

Under the Right to Repair Regulations you have the right to have certain small repairs carried out within fixed time limits and instruct contractors specified by us if they are not done within those time limits. You may also have a right to compensation in the case of delay. We will tell you when you report a repair, whether that repair is covered by the Regulations.  The Regulations do not cover defects during the 1st year of a new scheme.

If we have failed to carry out repairs within the required timescale under this agreement, you have the right to instruct our back up contractor to complete the repair.

However you may only do so if:

• you have provided suitable access for the repair
• our primary contractor has not started the work before the end of the timescale set by the Regulations
• where the work is not completed within the set timescale

You may also be entitled to be paid compensation as set out by the Regulations.