Response times for Repairs

Our categories and response times are:

Emergency repairs

Examples: fire/flood/gas leak/break-in

Timescale: 4 hours

Urgent repairs

Examples: roof leaks/faulty locks/electrical repairs/plumbing repairs/security measures

Timescale: 5 working days

Routine repairs

Examples: external repairs/internal joinery works/plasterwork/building work/roof repairs

Timescale: 15 working days

Bogus Callers – Please ensure you check identity cards before you allow any staff into your home, if you are unsure whether they are genuine, ask them to stay outside until you call us to check!