Housing Services / Covid-19

Homelessness

If you are homeless, or need somewhere to stay urgently, please call 0800 028 6231. Someone will be available 24/7 to take your call and discuss your housing options. Fife Council’s homelessness service is experiencing considerable pressure and they are working hard to make sure everybody has somewhere safe to stay.  Phone lines are open but it may take longer than normal for your call to be answered.

Applying for a house

Housing applications can be completed online at Fife Housing Register.    Changes to online applications can also be made online or if you don't have an online application you can call 03451 55 0033 or contact us on 01592 721917.

Housing Allocations and Housing Management

Allocations are open to all housing need categories.  

Priority will continue to be given to applicants in Urgent Housing Need. 40% of allocations will be made available for Statutory Homeless households. 5% of allocations will be made available for applicants in urgent housing need due to domestic abuse or other urgent housing reasons.

Mutual exchanges are available online.     

Requests to assign your tenanty to someone else can be made by contacting your Housing Officer.

We continue to respond to anti-social behaviour issues.   You can report a complaint using your My Home Login or email housing@orevalleyha.org.uk.   If you are self-isolating, please let us know as soon as possible, as we may need to visit you if we are investigating a serious complaint about anti-social behaviour.

Estate Management

Our regular estate management visits, grass cutting and ground maintenance are being carried out as normal.    

Bins should be put out for collection, more information is available at Waste and Recycling Services.  Further information about the booking system being used for Household Waste Recycling Centres is available here.  If you are unable to maintain your garden, or if you have any concerns about the condition of your common stairs, please contact us on 01592 721 917 or email housing@orevalleyha.org.uk.

Rent

If you’re experiencing any difficulties with your finances, including paying your rent:

Please contact us on 01592 721 917 - we can make a referral to our Tenancy Support and Wellbeing Officer who can provide more detailed advice and assistance to help you maintain your rent payments.

Tenants affected by Coronavirus who are concerned about paying their rent can claim Universal Credit from the DWP which, if eligible includes support for housing costs.