Tenant Satisfaction Survey 2022
The results from our Tenant Satisfaction Survey (July 2022) have now been published and we are delighted that overall satisfaction with our service has increased when compared to our 2019 tenant survey.
We are now planning to work with Research Resource to commission a 'Getting to Know You' Survey that will give our tenants the opportunity to provide more specific information about their own needs so that we can ensure that our services fully comply with our Equality and Diversity Policy.
This 'Getting to Know You' Survey will also form part of a planned programme of tenant engagement events over the coming months to help maintain or improve our performance in the following key service delivery areas:
1. Information and Communication
2. Customer Care
3. Tenant Participation
4. Repairs and Housing Quality
5. Value for Money
6. Your Neighbourhood
If you would like to join us to discuss any of the above key service areas in more detail, please call Vicky Murdoch on 01592 721917 or email housing@orevalleyha.org.uk
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